FAQS

We ship Monday through Friday, excluding public holidays. We use multiple carriers, including USPS, DHL, UPS, and FedEx. For orders without any personalization, please allow the following total processing and shipping times:

Standard Shipping - 5-8 business days

Priority Shipping - 3-5 business days

Express Shipping - 3 business days (orders placed before 12 PM Eastern Time)

Please note that personalized items are custom-made and require an additional 3 days for production. We currently do not offer partial shipments; your order will be shipped once all items are ready.

Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages and they are currently experiencing delays due to a high volume of ecommerce packages. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 business days of the last USPS scan activity, we will issue a replacement or store credit. We have found that almost all delayed packages are delivered or show movement within that time frame.

We proudly handcraft the majority of our products in the USA. Our manufacturing partners are family-owned businesses, where skilled craftspeople are paid fair wages. Almost everything is made right here in the San Francisco Bay Area.

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 15 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 16-30 days of original ship date will receive store credit
- We cannot accept returns after 32 days

We want the perfect fit for your pup. That's why we offer a Right Size Guarantee.